Leading outside the lines : how to mobilize the (in)formal organization, energize your team, and get better results /
Jon R. Katzenbach, Zia Khan.
- 1st ed.
- San Francisco : Jossey-Bass, c2010.
- viii, 232 p. ; 24 cm.
Includes bibliographical references (p. 217-222) and index.
Introduction: like talking to a wall -- Using the informal to enhance the formal -- The logic of the formal; the magic of the informal -- When the balance shifts -- Jumping together -- Motivating individual performance. It's all about the work -- Values driven, not values displayed -- It's still about performance -- Mobilizing organizational change -- Setting the fast zebras free -- Melting the frozen tundra -- Mobilizing : a different kind of managing -- What to do -- In conclusion. Part 1. Part 2. Part 3.