Scannell, Edward E. <br/><br/>
The big book of people skills games  
Edward E. Scannell 
 - New York : McGraw-Hill, c2010. 
 - x, 260 pages :  ill.;  23.3cm. 
<br/><br/> Contents: Acknowledgments; Chapter 1. UsingGamesand Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5.MotivatingOthers; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter Chapter  Working with Difficult People. 
<br/><br/><label>ISBN: </label>9780071745093 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>22225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management games.<br/>Interpersonal relations.<br/>Customer relations.<br/>Communication in management.
<br/><br/><label>Dewey Class. No.: </label>658.4 Sc283 2010 Circulation