TY  - BOOK
AU  - Scannell, Edward E.
AU  - Collen A. Rickenbacher
TI  - The big book of people skills games 
SN  - 9780071745093
U1  - 658.4 Sc283 2010 
CY  - New York : McGraw-Hill, c2010.
KW  - Management games
KW  - Interpersonal relations
KW  - Customer relations
KW  - Communication in management
N2  - Contents: Acknowledgments; Chapter 1. UsingGamesand Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5.MotivatingOthers; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter Chapter  Working with Difficult People
ER  -